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Phone: (UK) +44 (0)203 405 2320
Address: UK: Collingham House, 10-12 Gladstone road, Wimbledon, London, SW19 1QT

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UK: +44(0)203 405 2320 / SA: +27(0)21 300 2380

Student Loans – Update on Repayment contact services

The student loans company has issued the following information to help customers to contact them to discuss whether or not they are entitled to a repayment.


They state that repayment call waiting times are currently ”longer than usual” and they are asking customers to first check if they’re due a refund using their dedicated page Repaying your student loan: Getting a refund – GOV.UK (

Customers who think they might have made a repayment in a previous tax year, but earned below that tax year’s annual repayment threshold can check their previous year’s statements on their online account

Repayment thresholds vary depending on what loan plan a customer is on, to check the plan type visit:

See: Update on Repayment contact services – GOV.UK (

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