Student Loans – Update on Repayment contact services

The student loans company has issued the following information to help customers to contact them to discuss whether or not they are entitled to a repayment.

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They state that repayment call waiting times are currently ”longer than usual” and they are asking customers to first check if they’re due a refund using their dedicated page Repaying your student loan: Getting a refund – GOV.UK (www.gov.uk). 

Customers who think they might have made a repayment in a previous tax year, but earned below that tax year’s annual repayment threshold can check their previous year’s statements on their online account https://www.gov.uk/sign-in-to-manage-your-student-loan-balance.

Repayment thresholds vary depending on what loan plan a customer is on, to check the plan type visit: https://www.gov.uk/repaying-your-student-loan/which-repayment-plan-you-are-on

See: Update on Repayment contact services – GOV.UK (www.gov.uk)