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Two Business Rates Agents Suspended by VOA

The Valuation Office Agency (VOA) has announced the suspension of two business rates agents: Rateable Value Experts and Re-Rates UK. The VOA is investigating a potentially serious breach of their agent standards, though specific details have not been disclosed.

Impact of the Suspension

While the suspension is in place, the VOA will not work with or accept any information from the two agents. This situation may cause disruptions for customers they represent. The VOA has proactively contacted affected customers to inform them about the suspension.

Key Warnings for Businesses

The VOA has reminded businesses to exercise caution when dealing with agents and to watch for warning signs, including:

  • High-pressure tactics: Agents pressuring you to make quick decisions or sign contracts.
  • False claims of representation: Agents claiming to act on behalf of the VOA or forwarding emails they allege are from the VOA.
  • Upfront payments: Demands for large sums of money before providing services.
  • Unrealistic promises: Claims about “unclaimed credits” or similar offers.

There is no requirement to use an agent for handling business rates matters. The VOA offers a free online service where you can challenge your rateable value independently and securely.

If you choose to use an agent, the VOA provides a helpful checklist of agents to guide your selection process. This ensures you make an informed decision rather than relying on an agent to select you. Taking these precautions can help protect your business from potential issues with untrustworthy agents.

See: https://www.gov.uk/government/news/temporary-suspension-of-business-rates-agents

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