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Air travel guidance updated to give passengers more clarity on their rights

The Department for Transport (DfT) has refreshed the newly named Air passenger travel guide, making it easier for passengers to know their rights and responsibilities when they travel. 

Formerly known as the aviation passenger charter, it details what people can expect from airlines, travel agents, tour operators and airports, and what to do if things don’t go to plan.

This includes advice on what to do if flights are cancelled or delayed, if baggage goes missing, and the rights of disabled passengers, as well as guidance on how to complain if passengers feel they have been treated unfairly. 

The travel guide also provides general advice for all aspects of your journey, such as what to expect at passport control, what you can bring through UK customs and how to manage connecting flights.

It also reminds passengers to regularly check the Foreign, Commonwealth and Development Office (FDCO) website for the latest security and safety advice before booking travel, as well as what counts as an extraordinary circumstance when compensation isn’t available.

The advice also makes clear that while security checks are changing over the coming months, they should continue to be prepared to remove electronics and small liquids from their bags when travelling by air. 

See: Air travel guidance refreshed to give passengers more clarity on their rights – GOV.UK (

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